Terms of Service
Last Updated on Feb 5th, 2022
TERMS AND CONDITIONS

1.1 Unless and except to the extent otherwise defined in the relevant provisions of these Terms and Conditions, all capitalized terms shall have the meanings assigned to them below (equally applicable for singular and plural forms of the terms defined):

“Client” means you.

“Contractor” means AK SOCIAL HOUSE LLC.

“Dispute” has the meaning provided in Section 7.1 hereof.

“Processing Assumptions” has the meaning provided in Section 4.3 hereof.

“Project” means online social media marketing to sell or promote a brand, product or service of Client.

“Schedules” means the schedules referenced in, appended to and made a part of these Terms and Conditions.

“Services” means the services, functions and responsibilities to be provided by Contractor pursuant to the terms hereof, as they may be modified, replaced or supplemented in accordance with these Terms and Conditions, as more particularly set forth in Schedule A.

“Terms and Conditions” means these Terms and Conditions and Schedules hereto.
2. SERVICES

2.1 Contractor will provide to Client, and Client will receive from Contractor, the Services specified in these Terms and Conditions.

2.2 The Services will be implemented and will commence in accordance with the terms contained herein.

2.3 If any services, functions or responsibilities not specifically described in these Terms and Conditions are required for the proper performance and provision of the Services, they shall be deemed to be implied by and included within the scope of the Services to the same extent and in the same manner as if specifically described in these Terms and Conditions; provided, however, if such implied services will cause Contractor to incur a significant cost increase, then the Client shall pay the amount of the significant cost increase.

2.4 Subject to Section 4.1, Contractor shall be responsible for providing all of the resources necessary to provide the Services.
3. COMPLIANCE WITH LAWS

3.1 Each Party shall perform its obligations in a manner that complies with all applicable provincial and local laws, regulations, ordinances and codes of the State of California.
4. CHARGES AND PAYMENTS AND CLIENT OBLIGATIONS

4.1 Client shall pay Contractor for the performance of the Services the fee specified in Schedule A immediately. All compensation and other charges hereunder shall be invoiced and payable in Canadian Dollars or American Dollars only. The fee charged by the Contractor is an upfront “buildout” fee for the digital campaign only and the Client acknowledges that it is responsible to pay any and all third party fees including advertising fees to social media companies such as Facebook and Instagram; website maintenance and upgrades; other third party fees such as Wix, GetResponse and ClickFunnels; and the Client further acknowledges that the costs of third party vendors are not included in the pricing for the Services.

4.2 Client shall be responsible for all taxes, fees, assessments, surcharges or similar governmental charges that may be imposed, levied, collected or assessed by the State of California thereof in connection with Contractor’s provision of the Services to Client hereunder.

4.3 The Parties agree that the pricing of the Project is based on certain assumptions made by the Contractor at the time of these Terms and Conditions and the assumption that the costs associated with the Project will not increase substantially from the date of these Terms and Conditions (cumulatively, the “Processing Assumptions”). In the event that the Processing Assumptions are not accurate, the Contractor shall provide evidence of same, satisfactory to the Client, acting reasonably, and the Contractor shall be entitled to increase the price of the Project to the extent necessary to recover the additional actual costs (without any mark-up) of the Project and the Client shall accept the increase to the price of the Project.
5. REPRESENTATIONS AND WARRANTIES

5.1 Client represents and warrants to the Contractor that:

5.1.1 it has all requisite power and authority to execute, deliver and perform its obligations under these Terms and Conditions in accordance with their respective terms;

5.1.2 it shall comply with all rules and regulations of third parties in relation to their accounts on social media.
6. NO LIABILITY

6.1 CLIENT ACKNOWLEDGES THAT THE CONTRACTOR DOES NOT GUARANTEE THE RESULTS OF PROVIDING THE SERVICE. THERE IS NO GUARANTEE OF INCREASED ONLINE TRAFFIC OR FOLLOWERS ON SOCIAL MEDIA FOR THE CLIENT OR A GUARANTEE OF ANY SPECIFIC RESULT. THE CONTRACTOR SHALL NOT BE LIABLE FOR ANY DAMAGES RESULTING FORM THE CLIENT’S ACCOUNT(S) BEING FLAGGED, BLOCKED, DELETED, SHUT DOWN OR SUSPENDED BY FACEBOOK OR INSTAGRAM OR OTHER SOCIAL MEDIA OUTLETS AND THE CLIENT ASSUMES ALL RISK IN RELATION TO SUCH FLAGGING, BLOCKING, SHUTTING DOWN, DELETION OR SUSPENSION. THE CLIENT RELEASES THE CONTRACTOR FROM ANY AND ALL LIABILITY ARISING FROM ACTIONS TAKEN BY THIRD PARTIES TO DERAIL THE PRESENCE OF THE CLIENT ON SOCIAL MEDIA.
7. DISPUTE RESOLUTION

7.1 Any dispute relating to the interpretation of, arising out of, relating to or in connection with these Terms and Conditions, including any question regarding its existence, validity or termination (a “Dispute”), will be dealt with by way of binding arbitration by a Party giving written notice to the other Party, no later than five Business Days of a dispute arising.

7.2 Either Party may initiate binding arbitration administered by the ADR Institute of Canada (the “ADRIC”) in accordance with the Arbitration Rules of the ADRIC by providing written notice to the other Party informing the other Party of such intention and the issues to be resolved.

7.3 The arbitral panel shall consist of one arbitrator. The arbitrator will be selected in accordance with the ADRIC procedures referred to above. The Parties shall use their commercially reasonable efforts to conclude the arbitration within three (3) weeks after the arbitrator has been appointed. The arbitrator shall be required, prior to his or her appointment, to acknowledge his or her intention and availability to meet the Parties’ desire that a final decision be issued with respect to the dispute within the time period specified in the preceding sentence.

7.4 The Parties will be entitled to conduct documentary discovery and depositions, the scope of which shall be set by arbitrators. Discovery shall be conducted consistent with the ADRIC Rules.

7.5 The language of arbitration shall be English, and the place of arbitration shall be Orange County, California. The costs of arbitration, including administrative and arbitrator fees, shall be shared equally by the Parties, provided that each Party shall bear the expenses of its witnesses, counsel and other experts.

7.6 The award or decision of the arbitrator shall be in writing, shall set forth the basis for such award and shall be final and binding upon the Parties. Judgment upon the award or decision may be entered in any court of competent jurisdiction, or application may be made to such court for judicial acceptance of the award and/or an order of enforcement, as the case may be.

7.7 Each Party agrees to continue performing its obligations under these Terms and Conditions while a Dispute is being resolved, except to the extent the issue in dispute precludes performance and without limiting either Party’s right to terminate these Terms and Conditions.
8. GENERAL

8.1 These Terms and Conditions shall be governed by and construed in accordance with the laws of the State of California, in courts of competent jurisdiction in the State of California, without giving effect to any conflict of law principles or provisions.

8.2 The relationship between Contractor and Client is that of independent contractors. Neither Party shall be deemed to be the legal representative of the other Party nor will anything contained in these Terms and Conditions create or imply an agency, joint venture, partnership or other fiduciary relationship between Contractor and Client.

8.3 Neither Party’s agents, employees or servants shall be considered an agent, employee or servant of the other Party.

8.4 Each Party agrees to assume complete responsibility for its own employees with regard to employer’s liability and withholding taxes, worker’s compensation, social security, unemployment insurance, and occupational health and safety requirements and other federal, provincial and municipal laws.

8.5 If at any time any clause or part of these Terms and Conditions, is found by any court, tribunal, arbitrator or administrative body of competent jurisdiction to be wholly or partly illegal, invalid or unenforceable in any respect, such provision will be deemed restated, in accordance with applicable law, to reflect as nearly as possible the original intention of the parties, and the remainder of the These Terms and Conditions will continue in full force and effect.

8.6 These Terms and Conditions is the complete and exclusive These Terms and Conditions between the Parties with respect to the subject matter hereof, superseding any prior agreements and communications (both written and oral) regarding such subject matter.

8.7 For purposes of interpreting the meaning and intent of these Terms and Conditions, the main text of these Terms and Conditions and the Schedules attached hereto shall, together, be considered to be a single and fully integrated these Terms and Conditions. In the event of an irreconcilable conflict between the provisions contained in this main text of these Terms and Conditions together with the Schedules on the one hand, the provisions of the main text of these Terms and Conditions shall prevail.

8.8 These Terms and Conditions shall be binding on the Parties hereto and their respective successors and assigns. Any assignment by operation of law, order of any court, or pursuant to any plan of merger, consolidation or liquidation, shall be deemed an assignment for which prior written consent is required.

8.9 These Terms and Conditions is intended for the sole and exclusive benefit of the Client and Contractor and is not intended to benefit any third party. Only the Parties to these Terms and Conditions may enforce it.

8.10 The headings in these Terms and Conditions are for convenience of reference only and have no legal effect.

8.11 The exercise by either Party of any right or remedy under these Terms and Conditions or under applicable law will not preclude that Party from exercising any other right or remedy under these Terms and Conditions or to which that Party is entitled by law.

8.12 All references herein to Schedules hereto refer to documents attached or intended to be attached to these Terms and Conditions and are incorporated herein as fully as if they were set forth herein verbatim, whether or not they are actually attached.

8.13 The failure to exercise or delay in exercising a right or remedy provided by these Terms and Conditions or by law does not constitute a waiver of such right or remedy or a waiver of other rights or remedies.

8.14 A waiver of a breach of any of the terms of these Terms and Conditions or of a default under these Terms and Conditions does not constitute a waiver of any other breach or default and will not affect the other terms of these Terms and Conditions. Waiver of a breach of any of the terms of these Terms and Conditions or of a default under these Terms and Conditions will not prevent a Party from subsequently requiring compliance with the waived obligation.

8.15 Any waiver by either Party of a breach of any provision of these Terms and Conditions will not be considered as a waiver of any subsequent breach of the same or of any other provision thereof.

8.16 Any provision of these Terms and Conditions which contemplates performance or observance subsequent to termination or expiration of these Terms and Conditions shall survive termination or expiration of these Terms and Conditions and continue in full force and effect.

AK SOCIAL HOUSE LLC reserves the right, in its sole discretion, to change these Terms and Conditions. The most current version of the Terms and Conditions will supersede all previous versions. AK SOCIAL HOUSE encourages you to periodically review the Terms and Conditions to stay informed of our updates.
9. TERMINATION

9.1 Client hereby acknowledges and agrees that the Company has the absolute right to terminate this Agreement at any given time without giving reason.

9.2 Company avers that any verbal or written abuse of any kind to any of the Company’s staff will result in immediate account termination.

10. Cancellation/Refund Policy

10.1 Your satisfaction with our done for you service including The Pink Vault, #PostformePinkVault, done for you content, GoHybrid services, GoSavvy Services, Mo-Xcuses, and other Programs are important to us. However, because of the extensive time, effort, preparation, and care that goes into creating and providing the Programs and Services we have a no refund policy. Unless otherwise provided by law, you acknowledge that we do not offer refunds for any portion of your payment for any of our Programs and Services and no refunds will be provided to you at any time. By using and/or purchasing our Program and Services, you understand and agree that all sales are final and no refunds will be provided.

Since we have a clear and explicit Refund Policy in these T&C’s that you have agreed to prior to completing the purchase of the Program or Services, we do not tolerate or accept any type of chargeback threat or actual chargeback from your credit card company or payment processor. In the event that a chargeback is placed on a purchase or we receive a chargeback threat during or after your purchase, we reserve the right to report the incident to all three credit reporting agencies or to any other entity for inclusion in any chargeback database or for listing as a delinquent account which could have a negative impact on your credit report score. The information reported will include your name, email address, order date, order amount, and billing address. Chargeback abusers wishing to be removed from the database shall make the payment for the amount of the chargeback.
11. Dormancy 

11.1  We understand that sometimes life happens and you may need to pause work on your project. That is completely acceptable if we are notified and made aware of your situation in advance. If your project goes more than 10 days without any forward progress or significant activity from your end, and no prior arrangements have been made with us and agreed to, your project will be put on hold and all associated files will be archived. Once your project has been archived, a $250.00 re-activation fee is required to restart your project and your project will be scheduled into our current workflow where space is available
11.2  If your project remains inactive for an additional 10 days past the 10 day dormancy period (20 days total) with no significant forward progress made, milestones reached, or prior arrangement in place, our engagement will expire, no refunds will be available, and you will forfeit all deliverables associated with this client agreement. Basically, if you disappear for 20 days, or delay the project with no forward movement and no communication for 20 days, this contract will be canceled and no refunds will be given.
12. Ownership of the Content

12.1  The words, videos, voice, and sound recordings, training materials, design, layout, graphics, photos, images, information, materials, documents, data, databases, and all other information and intellectual property accessible on or through the Company website, any third-party website the Company may use to distribute or host the Program and contained in e-mails sent to you by the Company, as well as the look and feel of all of the foregoing (“the Content”) is property of the Company and/or our affiliates or licensors unless otherwise noted, and it is protected by copyright, trademark, and other intellectual property laws.
13. Unauthorized Use

13.1  Your use of any materials found in the Program or Content other than that expressly authorized in this agreement or by a separate written assignment is not permitted (“Unauthorized Use”). You agree to pay liquidated damages of five (5) times the total fees paid for the Program in the event of your Unauthorized Use, or a minimum of $10,000 if you did not pay fees for the Program, in addition to any legal or equitable remedies the Company may be entitled to pursue. This is not a penalty but an agreed liquidated damages charge for the Unauthorized Use.
The Company may change, modify or update these T&C’s at any time without notice. Any access or use of the Program, Services or Content by you after the Company publicly posts or distributes such changes shall constitute consent of such modifications. If you have any questions or concerns about these Terms or would like a copy emailed to you, contact info@aksocialhouse.com
 
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